Watchdog “Rogue Trader” Washing Machine Repairs

By , October 14, 2010 9:32 pm


Clive Bramall who runs Oxford and Abingdon washing machine repairs in Oxfordshire featured as this weeks “Rogue Trader” on Watchdog on BBC1. He is known for taking customers money and never returning, in fact over 70 known calls have been made to trading standards before being aired on TV tonight. I would think by the end of the week there will be many more.

Featured on the show Laura Smith who called Clive Bramall out last year to repair her washing machine was told by him that she needed a new pump. He took a hundred and fifty pounds from her and claimed he fitted this new pump.

When Laura came to use the washing machine it didn’t work. It had the same fault as it had before so she called him out again. When Clive Bramall returned he basically told Laura the machine was not repairable and she would need to purchase a new one. Clive then took a further three hundred and seventy five pounds from her but he never returned. NO machine and defiantly NO refunded.

As the rogue repairman didn’t return Laura had no option and no money to purchase a new machine so she called a reputable repair company who found the real fault with her washing machine. (A hair clip in the pump) The actual cost of the repair was thirty pound.

I get upset and angry by people in our industry that treats individuals like that. I like think of myself as an authority within our industry in Worthing and Brighton as many of our repairs comes through recommendation and referrals. I certainly wouldn’t take MONEY from customer upfront. This is a sure way of spotting a rogue trader.

If you do need to call out a repair company always read customer testimonial on the repair companies’ website. You might be wise to also make sure the company or individual has a website or landline number.

As a family run business with over 18 years experience we know the value of a quality, honest service and we aim to offer a fast professional turnaround, with great value for money. Situated in Tarring Road, Worthing we provide a local service to the surrounding areas.

 

Comments are closed

Panorama Theme by Themocracy